Although dispute situations at online casino are few, sooner or later almost every player may face difficult issues beyond their understanding. Online casinos are always there to help their clients.
Reading a player guidance is a most common and simple way of dealing with a tough or ambiguous situation. Some casinos make a list of FAQs which contains lots of useful information at hand. Furthermore, many important details are paid close attention to in user agreement.
To put it differently, online casinos readily provide detailed information about applicable rules and dispute settlement procedure. Usually, this information is enough to get an exhaustive answer to almost any question. But in real life, many players do not try to look for information themselves and contact user support without giving it a second thought.
User support operator is supposed to process a player’s request in the shortest time possible and help them address the problem. In reality, though, it may take several hours or even days to get feedback from user support. This has nothing to do with lack of professionalism. The thing is that they have to process multiple requests from clients. Moreover, most requests concern insignificant issues. But each client must be given a response, and user support operators have to work tirelessly to deliver complete client satisfaction. Under such circumstances, delays are inevitable.
Sometimes – if you get lucky –requests are processed really fast. Our tip is to contact user support only if your problem needs immediate real money casino interference – for example, when your money transfer is delayed or your winnings haven’t been credited to your balance.
User support may refuse to answer your question or assist you in dealing with your problem. If you think that your rights are violated, you can file a complaint with a regulatory body that issued the casino’s license. You can find information about the regulatory body on the casinos’ website. Your request should be concise and to the point. Make sure to attach all relevant evidence, including correspondence with a casino operator, screenshots, etc. You shouldn’t expect a quick resolution procedure. The regulatory body can affect the casino’s decision. If the case can’t be settled through negotiation, it will be brought to court.